| We do not collect ANY information from our visitors on this website unless you choose to furnish it. |
| Any correspondence from you is NEVER shared and used only to answer your questions or process your order. We will never ask you for any credit card or other financial information although it will be used by our payment processors. We do not have access to this information except for a delivery address. |
| We respect your privacy and do not use any "cookies" or other hidden tracking codes to monitor your movement on our site. Using the "Buy It Now" buttons may allow a third party to set "cookies" to enable your transaction. |
| We don't care where you've been or where you're going but we do hope you enjoy the time you spend with us! |
| We have found initial contact about our products is best made by email as virtually every question asked may be effectively answered - and researched before answering if required. In addition, we have a hard copy of the communication to refer to as needed to avoid mistakes. |
| Several years ago we listed our phone number on our website - we found this to be a mistake as much of our time was taken up by answering questions that could easily be answered with a simple email. |
| This was very disruptive and did not allow us to focus all of our attention on our customers - which is our goal. |
| There are times when it is necessary to contact us by telephone and we are available should the situation warrant direct contact. |
| We are sorry if this policy seems harsh or constraining but we find it an effective method of cost cutting and giving you a quality product at the best possible price. |
| We do not publish a catalog of our products. |
| The printing and distribution costs alone would increase the final cost of our products by at least ten percent. We believe that the savings more than offset the benefits afforded by brochures or catalogs. In addition, our product line is always changing and most products are available in custom colors. The Designer Series collection is a good example of this with over two thousand possible combinations. |
| We try to maintain high quality images of our products and hope that they display properly on your monitor. We know there may be variations in the colors displayed but this is also a problem encountered with printed materials. As a solution to this problem we stock a large selection of marble samples that are used in our products. |
| Mosaics Direct does not have a showroom - our products are available only online from our warehouse which is not open to the public. |
| We try to maintain accurate images and descriptions of our products on our website. Samples of the marble used in our products are also available on request. |
| We are sorry but covenants with our resellers prevent us from disclosing their showroom locations and contact information. |